Order cancellations are accepted only if the item has not been shipped or produced.
As stated above, notification of cancellation must be in writing by contacting us by email at returns@belladidi.com.
Returns or exchanges are accepted on all unworn items within 30 days of purchase. However, to exercise this right you must notify us in an email after you receive your goods.
No right of cancellation, refund, return or exchange exists once you have removed the product from its original package.
No right of cancellation, refund, return or exchange exists for made-to-order, custom, and personalized items.
Please observe the following procedure for all returns:
Contact us in writing (email to returns@belladidi.com) stating your order number, your reason for return and contact details. If you are returning your product because it is defective, please state the defect, you can attach pictures and/or videos.
One of our representatives will contact you within 48 hours to advise you of the procedure to return the goods. Please do not send any goods back until you have been contacted by us as we will need to provide you with a return number that you must include in your return package.
Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. We will be unable to issue a refund where the product is in an incomplete state. You should ensure that the returned product is adequately packed for shipment back to us.
If the product has been opened, used, or if the original packaging surrounding the product has been damaged or destroyed we will be unable to issue a refund.
You are responsible for paying the return shipping fee.
We recommend that all returns be sent by registered post, so that a record of the return is available for you.
We will not issue refunds for any items lost or stolen in transit to us.
Where a return is lost or stolen in transit to us, you should claim compensation from the team that shipped the item.
Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product and receipt of the goods.
